FREQUENTLY ASKED QUESTIONS

Quick Finds

Shipping + Delivery

How long will my order take to ship?

Returns + Repairs

What is your Return + Exchange policy?

Order Inquiries

Can I upgrade my MÉGA Jewelry?

Shipping + Delivery

Our shipping options are Standard (3-4 business days), Economy (5 - 8 business days), and free Economy ground shipping on all domestic orders over $300. If you would like to expedite your order, select Express at checkout. The shipping price will be calculated at checkout.

We are unable to ship to P.O. boxes at this time.

All orders ship within one business day from the date of your order confirmation. All orders received before 1 pm EST will be processed the same day; any orders placed after 1 pm EST will be processed on the following business day. Orders placed Friday after 1 pm EST will ship the following Monday. However, during federal and U.S. holidays, processing may take 5-7 business days from the date of your order confirmation.

As soon as your order is placed, you will receive a confirmation email with all order details. Once your order ships, we’ll send you a separate email with tracking information. If you have not received an order confirmation email—please check your spam folder or reach out to support@megajewelry.com.

Need to check up on your order? If you have an account with us, log in to your account. Go to “my orders” and click “view order.” Then click “track your order” and a pop-up will appear with a tracking link. 

If you don’t have an account with us, or have not received an order confirmation, email us at support@megajewelry.com with your order number, billing last name, and email address or zip code, and we will resend.  

We are not able to make any changes to an order or cancel it once it has been shipped. We are happy to assist you with returning an order once you receive it.  If you notice an immediate change before your order has been shipped, please email us.

Damaged items must be reported within 7 days of receipt. all damages should be reported to support@megajewelry.com.  Be sure to include your order number and we will contact you with the next steps in replacing it with a new item.

Due to security purposes, once an order has been verified, we cannot modify or change a shipping address.

If you have reason to believe your package has been lost or stolen, please contact customer care to initiate a lost package investigation. Please allow 3 - 5 business days for the UPS investigation and for MÉGA customer care to contact you for the next steps. If after the investigation your package was claimed as lost, we are more than happy to re-ship a new order under the signature required if your item(s) are still in stock, otherwise we will issue a refund.

Returns + Repairs

We accept returns of eligible products purchased online through our website within 7 days of delivery of an order, with the exception of items noted as Final Sale or Made to Order.

All orders must be returned within 7 days of requesting a return for a full refund, minus shipping. Returned items must be in the same condition as they were received, unworn, or returned will not be granted.  

We do not accept any international returns at the moment. If you wish to return your order, please reach out to support@megajewelry.com.

Items indicated as “final sale” at the time of purchase are not eligible for return, exchange, or merchandise credit.

For items over 14 days from delivery, unfortunately, we are unable to process a refund or credit at this time.

Reach out to return@megajewelry.com with your return request. Make sure to include your order number.

Once your return is approved, you will receive an approval code and shipping label via email.

Pack the items you are returning in the original package; enclose the original packing slip with your approval code written on it in your return package.

Seal the box securely and adhere the return shipping label included with your order to the package.

Packages can either be dropped off at any authorized UPS location, or you can schedule a pick-up via UPS. Please ensure the package is scanned for tracking purposes and obtain a receipt and record of your tracking number.

With regards to exchanges, the new item requested will be shipped once the returned item is accepted.

All orders must be initiated 7 days from receiving your package and returned within 14 days for a refund. To start a new return, reach out to return@megajewelry.com with your return request. Make sure to include your order number.Once your return begins processing, you will receive a confirmation email.

To track the status of your return, refer to your confirmation email. Once we receive your return, please allow 7 - 10 business days for your refund to process. Refunds are administered to the same form of payment originally used for purchase. Due to varying processing times between payment providers, please note that refunds can take up to 10 working days to show on your account. When your return and refund are fully processed, you will receive a confirmation email from MÉGA customer care.

Each MÉGA piece comes with a one year warranty against damage from normal wear. Please reach out to our customer care team at email support@megajewelry.com regarding any repairs needed on MÉGA jewelry.

The customer is responsible for return shipping unless it is within 14 days of purchase or it is determined that there is an issue with the product.

Did you swim, lotion, or live too hard that your gold has faded? Send it to us! We will re-plate any piece of MÉGA jewelry for $30 and send it right back to you.  It will look brand new!

International Orders

Yes! We are now offering International Shipping. Please see the list below for countries we are currently shipping to:

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Sint Maarten, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

International returns are not accepted at this time. Please reach out tosupport@megajewelry.comfor any questions.

We offer global shipping, and for any sale inquiries related to international purchases, feel free to reach out to us at Support@megajewelry.com.For international orders, we utilize DHL Express for shipping. Duties and Taxes are initially estimated and integrated into the total checkout, but they may be subject to change based on the territory of your region.

Should you encounter any issues or delays, kindly contact the carrier or your local customs office for assistance.

My Account / My Orders

We accept Visa, Mastercard, American Express, and PayPal. We only charge you after your order ships—please only click the “place order” button one time to avoid multiple authorizations. We do not accept checks, cash, or money orders online.

If you are given a one-time use discount code, please apply it on checkout for a price reduction.

Order Inquiries

If any item is pre-order, you will be able to purchase the item as normal, and we will ship it as soon as it arrives in stock. We will notify you on checkout of the expected ship date.   Please note pre-order products are susceptible to unforeseen processing delays, you will get an email from our customer service team if there are any issues with your order.

Pre-purchasing any item on MÉGA is the best guarantee to secure your items before they sell out. If an item sells out, we may, or may not re-release, so please email us if there’s something you want and need!

Megajewelry.com is the only authorized online e-commerce site for authentic MÉGA products. Any variation of the MÉGA domain name is not affiliated with MÉGA, and the authenticity of the products on such an e-commerce site cannot be confirmed. Just because it has the words “MÉGA” in the domain name doesn’t mean you’ll get legitimate MÉGA products or any products at all.

MÉGA jewelry is timeless, and if you want to invest in fine jewelry, we offer that as well in any style.  If you are looking for 14k + diamonds, the production is 15 days later, but the quality is forever. 

Note: MÉGA jewelry upgrades are exclusive to MÉGA insiders. Sign up below!

Want to be an MÉGA insider? Sign up with your email address and receive product updates, limited edition details, and exclusive offers before everyone else.

Quality Control

Each MÉGA piece comes with a 1 year warranty against damage from normal wear. Exposure to water, chlorine, perfumes, lotions, and beauty products will damage your jewelry, or cause tarnishing. Sometimes your pH affects plating as well.

Please reach out to our customer care team via email at support@megajewelry.com regarding any repairs or issues for MÉGA jewelry.

The customer is responsible for return shipping unless it is within 30 days of purchase, or it is determined that there is an issue with the product.

All MÉGA jewelry is made from 925 Sterling Silver, including posts. The silver is then dipped in 14k Yellow Gold and electroplated for the longest-lasting wear. All 14k Solid Gold pieces are made in New York City with sustainable diamonds, allowing us the opportunity to offer our best prices.

We work with different factories and bench jewelers around the world. Internationally, some of our jewelry is made in Italy and China, and locally, in New York and Los Angeles.

Didn't find your answer?

Don't hesitate to contact us.